In this update: Welcome, Maximising income, Thames Valley ICB update, CPTV LPC Academy Summer Health Event, News, Emollient advice, and more.. |
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| Welcome to the Community Pharmacy Thames Valley Newsletter |
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The landscape of healthcare across the Thames Valley is shifting, and with it, the way we support our communities. April 2026 marks a pivotal transition as the BOB and Frimley systems dissolve to form a unified Thames Valley Integrated Care System (ICS). By bringing Berkshire East into the existing footprint, this new ICS will serve a massive population of 2.8 million patients.
As the Integrated Care Board (ICB) undergoes consultation to streamline costs, the LPC remains a powerhouse of representation. Supporting 327 contractors who deliver 2.7 million prescription items every single month, we are ensuring that community pharmacy isn't just a bystander in this reorganization—it's at the heart of it.
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Strategy at Every Level: Place & Neighbourhood The new structure operates through four defined “places”: Berkshire West, Oxfordshire, Buckinghamshire, and Berkshire East. To ensure clinical strategy meets local needs, we are focusing on two critical tiers: - Primary Care Provider Collaboratives (PCPCs): We have secured a seat for the LPC on every PCPC board. This ensures that when GPs, dentists, and optometrists sit down to plan services, the community pharmacy voice is heard loud and clear.
- Neighbourhood Working: Beyond the high-level boards, we are championing "neighbourhood-level" integration. This means fostering direct, local relationships between pharmacies and nearby primary care networks. By working at the neighbourhood level, we can better identify specific health inequalities and ensure pharmacy services are integrated into the daily flow of local patient care.
See ICB letter below: |
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SECPA Ltd: Keeping Funding Local In a bold move to protect provider interests, we have partnered with LPCs across Surrey, Sussex, Hampshire, and the Isle of Wight to establish SECPA Ltd. As a wholly non-profit provider company, SECPA allows us to bid for large-scale primary care services. When SECPA wins a contract, it subcontracts the work back to you—our local pharmacies—ensuring that funding flows directly to frontline providers rather than being lost to outside corporations.
Navigating the Contractual Gap We are currently in a period of "watchful waiting." The Community Pharmacy Contractual Framework expires on 31 March 2026, and we are awaiting the results of negotiations between Community Pharmacy England and the Government. We recognize the immense pressure you are under—from rising business rates and staffing costs to the ongoing headaches of medicine supply—and we are advocating for a settlement that reflects these realities.
Join the Conversation Throughout this period of immense change, our commitment to you remains absolute. We’d love to see you at our FREE Summer Event on 10 May in High Wycombe. It’s the perfect chance to reconnect, discuss the new "neighbourhood" opportunities, and navigate this new chapter for the Thames Valley together.
David Dean, Chief Officer |
Maximising Income Opportunities in Community Pharmacy
A practical, proactive guide for contractors and teams
Community pharmacy is operating in the tightest financial environment in a generation—but it’s also entering a period of genuine opportunity. As the NHS shifts toward prevention, access, and neighbourhood‑level care pharmacies can unlock new income streams while strengthening their role in the system.
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Here are the areas with the strongest potential to focus on right now:
✅ Make the most of the national clinical services - These aren’t “nice to have”—they are core income lines, and optimising them is essential. Pharmacy First
- Build predictable daily capacity (e.g., protected consultation blocks).
- Use proactive prompts: counter staff, EPS tokens, and repeat‑collection conversations.
- Track conversion rates: how many symptom‑based enquiries become consultations.
Hypertension Case‑Finding
- Integrate BP checks into every MUR‑style interaction: NMS, flu jabs, EHC, inhaler checks.
- Use “opportunistic bundles”: BP + lifestyle brief intervention + signposting.
NMS
- Automate identification via PMR flags and repeat‑dispensing cycles.
- Use a weekly “NMS sweep” to capture missed opportunities.
✅ Grow private services where demand is already strong Private services aren’t about replacing NHS care—they’re about meeting unmet need quickly and sustainably. High‑yield areas:
- Travel health (vaccines + antimalarials + travel packs)
- Weight management (structured programmes, not just product sales)
- PGD‑based treatments (UTI, skin infections, contraception)
- Men’s and women’s health (HRT, ED, acne, hair loss)
Success factors: Clear pricing | Online booking | Weekend/evening availability | Strong local SEO /Google reviews
✅ Strengthen your retail and OTC strategy - Retail isn’t dead—it’s just under‑managed.
- Curate seasonal ranges (allergy, travel, winter wellness).
- Use “good, better, best” pricing tiers.
- Train counter teams to make confident, clinically aligned recommendations.
- Refresh gondola ends monthly to drive impulse sales.
✅ Build partnerships that bring income into the pharmacy - Neighbourhood‑level collaboration is becoming a real revenue lever, often start small but grow. Opportunities include:
- Local employers (flu, travel, wellbeing checks)
- Schools and colleges (vaccinations, health education)
- Care homes (structured medicines support, BP checks, hydration campaigns)
- PCNs and neighbourhood teams (data‑driven case‑finding, outreach clinics)
✅ Use data to drive smarter decisions - Pharmacies that understand their numbers outperform those that don’t. A simple monthly dashborad can reveal thousands of pounds in missed income. Track:
- Consultation conversion rates
- Private service utilisation
- High‑margin OTC categories
- Repeat‑dispensing penetration
- Staff skill‑mix efficiency
✅ Invest in your team’s capability - A well‑trained team can double service throughput without increasing workload stress.
- Your people are your biggest revenue engine.
- Train counter staff to triage confidently into Pharmacy First.
- Upskill pharmacists and ACTs to run clinics efficiently.
- Use SOPs and checklists to reduce friction and free up clinical time.
Prepare for the next wave of opportunities The direction of travel is clear: more clinical services, more prevention, more neighbourhood‑level care.
Pharmacies that are ready—operationally, digitally, and reputationally—will be first in line for new income streams. Kevin Barnes - Contractor Services Officer |
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Summer Health Event - Sunday, 10th May, 10-4pm Calling ALL Pharmacists, Pharmacy Technicians and HCAs - Join us for our FREE event!
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We’re pleased to introduce Naomi Shepherd who has joined Community Pharmacy Thames Valley in her capacity as Oxfordshire's new Community Pharmacy Liaison Officer. In her new role she will be providing friendly and consistent point of contact for pharmacies delivering key harm-reduction and public health services for our Oxfordshire pharmacy contractors. |
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She will offer practical suport, share updates and training and gather insight from pharmacy teams to help shape future priorities, by strenthening community and removing barriers. Naomi's role will help ensure esrvices such as superviserd consumption, needly exchange and take home nalozone reamin accessble, safe and delivered with confidence. Naomi, has worked within Private health sector of Occupational Health for nine years, with experience dealing with individuals from all walks of life. She has a real passion for people and socialising.
She has a great interest in all things fitness and wellbeing and is a keen gym goer, and recently climbed Pen y Fan, in Wales. She also enjoys baking at the weekends and long walks. Contact her on 07828 240096 |
| Do you live in a rural part of Buckinghamshire? |
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| Healthwatch Bucks is gathering views on accessing health and social care in rural communities. Your feedback will help shape recommendations to improve local services. Take part here. |
Alcohol Brief Intervention training
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Public Health are pleased to share four new dates for free Alcohol Identification and Brief Advice (IBA) training, suitable for all health professionals and anyone working in front-line roles across Oxfordshire. These sessions will be delivered virtually via MS Teams by expert trainer Dr James Morris. You can book your free place through Eventbrite using the links for each date. Please do cascade this invitation to your teams and wider networks — there are plenty of spaces available, with capacity for up to 20 participants per session. Alcohol IBA Training Dates: Further information is available on the attached flyer. |
Buckingham Fire & Rescue Service - Advice for patients when using emollients
Emollient creams are very effective for treating dry skin conditions, but they can increase the risk of fire. When these creams soak into clothing, bedding, or dressings, the fabric can become more flammable and ignite more easily if exposed to a naked flame, cigarette, gas fire, or heater. |
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Buckinghamshire Fire & Rescue Service advice to keep yourself safe:
- Keep using emollients as prescribed or recommended. They are important treatments.
- Wash clothes, nightwear, bedding, and throws regularly at the highest temperature shown on the care label.
- Keep at least 1 metre away from open fires, gas, halogen, or bar heaters.
- Use microwaves, induction hobs, or air fryers where possible instead of gas or electric hobs.
- Take care when lighting candles or ask someone else to light them.
- Use LED candles instead of real ones.
- If you smoke, change into clean clothing before smoking, and wash bedding and nightwear often.
- Install and test smoke alarms in your home.
- Try using the Online Home Fire Safety Check for guidance on improving your fire safety.
If you are concerned about fire risk in your home, contact Buckinghamshire Fire & Rescue Service for advice or to arrange a free home fire safety check. Staying aware of the risks and taking simple precautions can significantly reduce the chance of a serious fire. Contact: www.bucksfire.gov.uk Phone: 01296 744477 Email: referrals@bucksfire.gov.uk |
CPTV Is on LinkedIn – Stay Informed, Stay Ahead Join us on our CPTV LinkedIn page, designed to keep pharmacy contractors and healthcare professionals informed, engaged, and empowered. CPTV is your trusted source for updates on commissioning, service developments, policy changes, and professional insights. 🔍 What You’ll Find: - 📢 Updates
- 📅 Key dates, deadlines, and training alerts
- 🤝 A space to connect and share with peers
✅ Follow Us Today Join the conversation and be part of a growing community of pharmacy professionals. Click Follow to stay in the loop. |
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Join us on Facebook! Whether you're looking for the latest on commissioning, service updates, training opportunities, or policy developments, CPTV on Facebook will keep you informed and connected. 👉 How to Join Visit our new Facebook page at facebook.com/CPTVPharmacy and hit Follow to stay in the loop. Don’t forget to share the page with your team and colleagues! Let’s build a stronger, more informed pharmacy community—together. |
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We run a Signal Group for CPTV pharmacy contractors, team members and locums that is useful for quick queries and support, sharing ideas and finding medicines in short supply. To be added to the group you need to install the Signal app first, then send your name, pharmacy and the mobile number that you signed up with to office@cptv.org.uk. Please note we don’t allow advertising in any form (including job vacancies, locum requests or any other business activity). |
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Mailing List Join our mailing list to receive our weekly News Digest (circulated each Thursday) by signing up on the front page of our website (www.cptv.org.uk) or emailing your name, pharmacy and email address to Lorna on: office@cptv.org.uk.
Contact Us We are here to support all CPTV contractors and pharmacy teams. If there is anything we can help with, please don’t hesitate to contact us: David Dean, Chief Officer – 07702 209197 chiefofficer@cptv.org.uk Kevin Barnes, Contractor Support Officer –07777 671596 cso@cptv.org.uk Lorna Girling, Engagement Officer – 07702 683277 office@cptv.org.uk Naomi Shepherd, Oxfordshire Liaison Officer - 07828 240096 olo@cptv.org.uk |
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